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FAQ: Your Guide to Getting Started
Is My Information Kept Confidential?
Confidentiality is a top priority, and all sessions are protected by strict privacy laws to ensure your information remains secure. The only exceptions to confidentiality occur in cases of harm to self or others, as required by law.
How Do I Schedule an Appointment?
Appointments can be booked easily through our secure online booking portal, allowing you to choose a time that fits your schedule. If you need assistance, you can also call our office for help with scheduling.
Is Online Therapy Available?
For clients who prefer virtual sessions, we offer secure telehealth therapy options that provide the same level of care as in-person appointments. All online sessions are conducted through a HIPAA-compliant platform to ensure privacy and security.
What Payment Methods Are Accepted?
We accept Blue Cross Blue Shield, Ambetter, QualChoice, and self-pay for individual therapy, and self-pay only for couples therapy. Payment is due at the time of service, and we can provide documentation for out-of-network reimbursement if needed.
What Should I Expect at My First Session?
Your first session is an opportunity to discuss your concerns, goals, and what you hope to gain from therapy in a safe and supportive environment. Your therapist will guide the conversation, answer any questions, and create a personalized plan to help you move forward.